PRO Features

PRO thresholds reference

Every default threshold, window and limit in Commerce Health PRO in one place, and which ones you can change.

Commerce Health PRO 1.1.0 Updated Oct 2026 4 min read

How often things run

What	Default	Can you change it?
Background monitoring cycle	Every 5 minutes	No
“Monitoring is delayed” warning	No check for more than 20 minutes	No
Stuck Payments order checks	At most every 10 minutes	No
Continuous Diagnostics (automatic scan)	Every 15 minutes	Yes: PRO settings (5 minutes to 30 days; shortest effective is 5 minutes)
Checkout Health Score	Recalculated every 5 minutes; 14-day trend; change compared with about 24 hours earlier	No
License check	Once a day, and whenever the PRO license screen is opened	No
Weekly summary email	At most once every 7 days, on by default	Yes: PRO settings (on/off)

Setting	Default	Result
Window	Last 60 minutes, per gateway
Fewer than 3 attempts	Any failure	Low
Failure rate	Under 10% / 10% to under 20% / 20% to under 25% / 25% or more	None / Low / Medium / Critical
Slow checkout	Average of 8 seconds or more	Medium
Resolves	When below thresholds, or no activity in the window

Setting	Default	Result
Orders not judged yet	Younger than 15 minutes
Current window	Orders created 75 to 15 minutes ago
Usual share (baseline)	Previous 7 days up to 2 hours ago; needs at least 10 orders
Unfinished spike	At least 3 unfinished, 30% or more, at least 2 times the usual share	Medium
Severe spike	At least 5 unfinished, 50% or more, at least 3 times the usual share	High
Critical spike	At least 8 unfinished, 75% or more, at least 4 times the usual share	Critical
Not enough history	3 unfinished and 50% / 5 unfinished and 60% / 8 unfinished and 75%	Medium / High / Critical
Silent gateway	Orders in the last 24 hours with none paid or failed: 3 to 4 / 5 to 9 / 10 or more	Medium / High / Critical
Skipped gateways	Bank transfer, cheque, cash on delivery	More can be skipped by a developer filter
Cancelled orders examined	Up to 100 per window

Setting	Default	Result
Times an error was recorded	1 / 2 / 3 or more (no time window)	Low / Medium / Critical
Same error stored	At most once every 5 minutes
Issue resolves	After 30 days without the error
Reports accepted	20 per minute per visitor address; the script sends at most 10 per page load
Text length	300 characters per field

Setting	Default	Result
When a change is judged	At least 2 hours after it happened
Compared	The 2 hours before with the 2 hours after
A new JavaScript error appears	Never seen in the 2 hours before	Medium
Payment failures rise	By 2 or more	Critical
Resolves	Only when you click Mark as resolved

Setting	Default	Result
Alert window	Last 24 hours, 75th percentile, at least 3 visits
Poor		Critical (at most once per metric per 24 hours; High if it re-crosses within that time after dipping to Needs improvement)
Needs improvement		Medium
Good		Issue resolves
Performance screen look-back	7 days, or 30 days if fewer than 5 visits
Samples kept	60 days
Reports accepted	10 per minute per visitor address

What	Default
Checkout Health Score deductions	Payment Gateway: Low 8, Medium 20, Critical 40. Stuck Payments: Medium 10, High 25, Critical 40. Cart and Checkout Page: Medium 10, High 30, Critical 45. JavaScript Error: Low 4, Medium 12, Critical 25. Plugin Conflict: Medium 10, Critical 25.
Health screen bars	Start at 100, minus Critical 40, High 25, Medium 12, Low 4 per active issue
Recommendations	Score = severity (Critical 100, High 75, Medium 50, Low 25) × multiplier (payment, stuck payments and cart/checkout page 1.3, shipping 1.2, JavaScript error 1.1, plugin conflict 0.9, others 1.0). 75 or more is High impact, 40 or more is Medium; lower is not listed.

What	Default	Can you change it?
Lowest severity emailed	High (so High and Critical)	Yes: PRO settings, Issue Emails (Low, Medium, High, Critical only, or Off)
When an issue emails	When it is new, reopened, or its severity rises. Never for an unchanged issue, and never for Info	No
Subject	[Site] [SEVERITY] Commerce Health: title, or “N issues need attention” with a breakdown when several arrive together	No
Resolved email	Sent when a monitor sees an issue clear and PRO had emailed you about it. Not sent for an issue you were never emailed about, or for a scan finding from the free plugin	No
Issue emails per day	At most 10; the last one says so	No
Issues listed in one email	Up to 10, then “Plus N more”	No
A reopened issue	Emailed as reopened at most once an hour	No
Monitoring log	One row per monitor check; kept 30 days; downloadable as CSV on the PRO settings screen	No

What	Default
Shipping Validation	High when a class is unpriced; up to 50 products per class
Coupon Validity	Low (expired or used up), Medium (broken); first 200 coupons
Theme Health	Critical (broken), Medium (update available)
Free plugin email	The free plugin alone emails a new or reopened critical finding (a plain-text email, on its Settings screen)
Offline grace for licensing	3 days

Not sure what a threshold means in practice? See What PRO can and cannot detect.

Was this article helpful?

Search the docs first — or open a ticket and our team will pick it up from the Support screen.