Troubleshooting
Fix common problems.
5 articles
Why didn’t I receive an issue email?
FreePRO
Check the minimum-severity setting, the daily limit, your alert recipients, your license status and whether monitoring is running.
The Performance tab says “Not measured yet”
PRO
Why a Core Web Vitals row can be empty, and what to check.
A scan won’t finish
Free
What to check if Scan store seems stuck.
The PRO dashboard asks me to activate my license
PRO
What the “Activate Your License” screen means and how to get PRO running again.
Monitoring shows “delayed” or “waiting”
PRO
What to check when the Overview says monitoring is delayed or has not started.
Still need help?
Search the docs first — or open a ticket and our team will pick it up from the Support screen.