Issue email alerts
When PRO emails you, which severities it emails about, what the subject says, and how to change it.
On this page
What PRO emails you about
PRO emails your alert recipients (the site admin address by default; change it under Commerce Health → Settings → Alert recipients) when an issue is:
- New: found for the first time.
- Reopened: it had been resolved and came back.
- More severe: an open issue whose severity went up (for example Medium to High).
An issue that stays at the same severity does not email you again. The severity is in capitals in the subject, for example [Your Shop] [HIGH] Commerce Health: Stripe Payments Not Finishing.
Choose how much you hear
Open Commerce Health → PRO settings and use Issue Emails to choose the lowest severity PRO emails about. The change takes effect straight away.
| Choice | You are emailed about |
|---|---|
| Low and above | Every issue (Low, Medium, High, Critical) |
| Medium and above | Medium, High, Critical |
| High and above (default) | High and Critical |
| Critical only | Critical |
| Off | No issue emails (the dashboard still shows everything) |
Info-level findings are never emailed.
How the emails behave
- One email per batch. If a scan or a monitoring cycle finds several issues at once, they arrive in one email, most severe first, with the highest severity in the subject, for example “[Your Shop] [CRITICAL] Commerce Health: 3 issues need attention (1 critical, 1 high, 1 medium)”.
- At most 10 issue emails a day. The tenth says it is the last for today. Anything else found that day appears on the Issues screen only.
- Up to 10 issues are listed in one email, then “Plus N more”.
- A flapping issue. If an issue keeps resolving and reopening, it is emailed as reopened at most once an hour. A rise in severity always gets through.
- Only while the PRO license is active.
Examples
| What happens | Email (default setting) |
|---|---|
| 3 orders pile up unfinished on one gateway (Medium) | None. Medium is below High. |
| It reaches 5 unfinished (High) | [HIGH] email. |
| It reaches 8 unfinished (Critical) | [CRITICAL] email. |
| It stays at Critical for the next hour | None. The severity didn’t change. |
| It clears, then comes back at High two hours later | [HIGH] email (reopened). |
With “Low and above”, the first row would also send a [MEDIUM] email.
Scan findings and the free plugin
- The free plugin on its own emails a new or reopened critical finding from a scan, as a plain-text email. That is controlled by Commerce Health → Settings → Email me when a critical issue is found. With PRO active and licensed, that same email is sent in PRO’s design.
- With PRO, new findings of other severities from scans (automatic or manual) are emailed according to the Issue Emails setting. A finding whose severity rises to Critical is emailed by PRO.
- If the free plugin’s critical-issue setting is off, PRO sends the critical scan findings itself, because the Issue Emails setting says so.
Related emails
- The weekly summary email is separate and is not an alert.
- On Settings, Send test email checks your site can send mail. On PRO settings, Preview PRO email design sends a sample, marked as a test, to the same alert recipients (To and CC) without creating an issue.
What it cannot do
- It emails only about issues PRO can detect. See What PRO can and cannot detect.
- It uses WordPress’s normal mail sending, so it needs a working email setup. There is no SMS or chat alert.
- It is not instant. See How PRO monitoring runs.
Not receiving emails? See Why didn’t I receive an issue email?
Still need help?
Search the docs first — or open a ticket and our team will pick it up from the Support screen.